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April 30, 2020


Ensuring Patient Safety During the COVID-19 Pandemic

Especially right now, nothing is more important than protecting your health. That’s why Neway Fertility has developed a comprehensive set of safety guidelines for your visit.

Please review this page carefully so that you understand the steps you’ll need to take, and the factors you will need to start considering, well in advance of your visit.

WHEN BOOKING YOUR APPOINTMENT

You must review and sign our COVID-19 consent form before scheduling your initial treatment appointment. The form should be read carefully. In summary, it requires patients to attest to having followed, and their willingness to continue following, specific social distancing rules. The patient must also attest to observing specific health guidelines and meeting specific requirements. Download the form and please review it carefully.

WHEN CONFIRMING YOUR APPOINTMENT

A receptionist will verify that you have returned the abovementioned COVID-19 consent form.

You will also be instructed to call ahead of your appointment to inform Neway staff if you (and your partner, if also being treated at Neway) have symptoms suggestive of COVID-19 such as cough, shortness of breath, fever, or chills. Anyone with such symptoms will need to reschedule.

If you have been in close contact (within 6 feet) of anyone who has had the abovementioned symptoms, regardless of COVID-19 test result, you will also need to cancel your appointment and self-isolate for 14 days from the date of last contact, before rebooking an appointment.

ARRIVING FOR YOUR APPOINTMENT

When you arrive, please wait outside the building and check in with our receptionist by calling 212-750-3330. You will receive a return call once the clinical staff is ready for you, and you may then enter the building. Companions or partners must wait outside unless they also have an appointment.

Once you enter the vestibule, your temperature will be checked. If your temperature is equal to or greater than 38°C (100.4°F), your appointment will be cancelled and you will exit the building. A coordinator or physician will call you to discuss a follow-up plan.

If your temperature is less than 38°C (100.4°F), you will be offered hand sanitizer, then given gloves and a mask to wear during your entire visit.

LEAVING YOUR APPOINTMENT

As you exit the building, you will discard your gloves and masks in a designated disposal bin near the exit. The bin will be disinfected regularly.


If you have any questions about these guidelines, please do not hesitate to reach out to us by calling 212-750-3330. We want you to feel secure and comfortable during your appointment with us.

NOTE: This information is subject to change. As the COVID-19 pandemic is a dynamic and fluid condition, weekly assessment of the risk of community-acquired infections, knowledge of the disease, and additional resources to mitigate, test for, and treat the condition will be reviewed. We will update this page as needed.

Updated April 30, 2020

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