Stacey L.

“Drs Luk and Nejat are the most caring and knowledgable in this field. I had been to several clinics before Neway and nowhere else compares to this office’s compassion and expertise.

The systems here are state of the art, with a great computerized patient portal and everyone in the office is so kind.

Plus it’s always super easy to actually reach a human at Neway! No insane phone trees to drive you nuts.

This is the best fertility clinic in the city.”

-Stacey L., 4/7/17, Yelp Review

Alicia C.

“This place is amazing. Seriously. I’ve been to several other clinics that were nightmares, and this is the polar opposite in every way. Four beautiful, spacious, modern floors with state-of the art equipment- coffee and tea bar in the waiting room, plenty of space to sit, and exam rooms seem brand-new and very clean, comfortable, and private. 

Every staff member we have come across has been caring, extremely competent, and efficient. Dr. Nejat and staff take time to gently go over every concern and question, explain everything as they’re doing it, and follow up assiduously via phone and email. I’m not sure what the experience was with that one-star Yelper, but I can tell you that they did an extremely thorough job with all my ultrasounds (took digital measurements, explained things, etc that all went instantly to my digital chart) and they tracked ovulation very closely. The billing reps and nurses are in close contact with my insurance and pharmacy to make sure all approvals are given so I don’t have to stress about it, and they empower me with information. 

Every procedure has been comfortable, quick, and as stress-free as possible. My husband and I are using them for IUI with a donor, but I’d recommend them for anyone needing fertility treatment. I’ve been through some terrible experiences with other doctors, and I mean it when I say that, once you walk through the door, they take care of everything. Do yourself a favor and go here- it’s worth the wait! 

P.s. When we called initially it was going to be three months before we could get a new patient appointment, but they kindly agreed to put me on a waiting list and I got in after only a month. I can’t imagine having to go through a cycle with the other RE I went to.”

-Alicia C., 4/3/2017, Yelp Review

Brooke R.

“Neway is the absolute best clinic with the absolute best staff. I’ve been on the receiving  end of good and bad news and have always felt fully supported in all circumstances. The receptionist staff is amazing. Marco, Gilmara, Tiffany, and Melissa are extremely helpful. Their friendly smiles greet me when I walk in the door and they’ve been extremely helpful with my questions and connecting me to the nurses staff when necessary. I’ve spoken to Marco on several occasions and he’s always patient and accommodating. Tiffany and Gilmara were instrumental in moving along a process with paperwork for my job; it was time sensitive and I’ll never forget the day Gilmara told me, “I’ll call you no later than 6.” She kept her word. I was seeking information, but she made sure that it was completed… by 6- literally above and beyond.

It’s been quite a journey for me made much easier because of the nurses staff. Demaris is no longer at Neway and she is missed. She was engaging and kind. I’m grateful for Angelica who’s also been in the room for a few of my visits and procedures and her presence is comforting.

I can’t say enough about Lisa- she’s amazing. She’s been there for my good and bad news; she is a quiet presence, but when she shares information it is helpful beyond what I can express. She’s a great addition!

Marlene… where do I begin. Marlene has been a “friend” throughout this process. I know that it’s incredibly busy in the office, but she’s been available  for me everytime. She celebrates the highs and she’s also and hand to hold for the lows.

Now the phlebotomists team: Demi and Cyndle are really great energy in the room. I see them briefly, but it’s always a pleasant interaction. I look forward to seeing Millie because she’s a delightful distraction from getting pricked. I still hate it, but she chats me through it every time. She’s awesome! I was unable to get to the clinic on time for bloodwork, but I was eager to know the results. Millie and Cyndle saw to it that my bloodwork was processed so that I’d be privy to the results. What they did was truly above and beyond. They make you feel cared for!

The billing team: Cynthia was the best and it’s unfortunate she’s no longer there, but Nury, is also the best. She’s been so helpful to my husband and I. There were a few bumps in the road and she made them smooth. I’m grateful for Nury’s willingness to be as helpful as she’s been.

I didn’t intend for this review to be so long, and there’s so much more that I can say, but I’ll stop… finally, however I’ll write a separate review geared toward Dr. Luk and Dr. Nejat who are also amazing.

I’ve grown incredibly fond of this group of people and I choose Neway because of them. Again, this is an environment where you feel cared for. I highly recommend Neway!”

-Brooke R., 3/30/2017, Yelp Review

Marlene F.

baby hand

“There are not enough stars to explain how amazing the experience my fiancé & I have had with Dr Edward Nejat & his office.

Since our initial consult he has taken us by the hand and walked us every step of the way. Always calling to follow up and overall making us feel like we are not just another couple. Dr Nejat has worked closely with my husbands urologist which eliminated the back and fourth.

We are still going through the last of our IVF journey but we have been successful thus far. I highly recommend him. My only complaint is that I can’t clone him & make him my PCP, dentist & etc.

P.s The office is beautiful receptionist are always friendly they offer coffee and tea. The nurses who drew my blood were very sweet one even held my hand while I had blood drawn. Billing was very detailed and went over all the pricing with us. They answered all of our questions and even gave us direct contact information in case we had additional questions (we did of course) & Cynthia responded promptly.”

-Marlene F., 12/4/2016, Yelp Review

Caitlyn

baby&motherhand

Dear Nurses, Staff, Billing Office, Management & Everyone at Neway,

Don’t think for a moment that every single one of those small interactions and details you tend to daily goes unnoticed!  The level of care at Neway, in every regard, has far exceeded my expectations & surpassed my previous experiences in the fertility arena.  Every phone call, email, blood draw & interaction felt professional, personalized & caring.  You cannot imagine what a difference this makes under the circumstances.  Thank you, thank you, thank you – and keep going!  It’s been so wonderful to be relieved of the unnecessary stressors of being a patient.  Thanks to each of you.

Warmest,

Caitlyn

Save

Save

Lila G.

mom&babylaughing

 

Our story:
It’s been a year since my first consultation with Dr. Luk. Along the way, I’ve been through 3 IUIs, 1 hysteroscopy, 3 egg retrievals, 4 transfers and finally, I’m pregnant! It’s the best gift to my husband for our 10th anniversary. Except consultation at NYU Langone Center, I did not go to other facilities for any treatment. Before my last transfer, I brought my medical history to Dr. Fino at NYU Langone for the second opinion, she said Dr. Luk did everything right and herself would go through the same protocol. Thank god, I had faith in Dr. Luk and now we are successful.

About Dr. Luk:
Dr. Luk is more than knowledgeable, enthusiastic, informative, and caring. At the time I was looking for a fertility center, I was told that new patient consultation can only be scheduled during the business day which is true at many facilities. However, I told the nurse, Ms. Qing Lin, that I can only visit the clinic on the weekend and I do not want the treatment to be so disturbing  that I have to ask for sick leave from time to time. It turned out Dr. Luk was so accommodating and made her effort to see us on a Saturday morning. Since I’ve never been through IVF treatment before, Dr. Luk explained everything that I am interested to know patiently. The reason that I had 3 retrievals but only 4 transfers is because of my low AMH. I was almost hit down by the second failure as the grade of the embryos transferred were pretty good. Dr. Luk is always positive. She said I should be pregnant under her care even though she cannot explain the failures. To find out the reason, she recommended PGD. I was almost ready to invest roughly $5,000 on PGD to either succeed faster with high-tech embryo selection or free myself from hopeless torture. Interestingly, there were only handful good embryos left for PGD on Day 5. After discussion with Dr. Luk, we decided to let the body test other than doing PGD. Seems our decision was rational and right, we saved money and the embryo from possible damage from testing.

About staff:
The staff at Neway is amazingly friendly, helpful and kind. Thanks to Alexandra’s best wishes on my last transfer. Thanks to Rachel, Rose, Ana, and all the nurses who helped me to ensure prescription was sent to the right pharmacy, pre-authorizations were secured in time. A big thank you to Cynthia at billing department, without her effortless communication with Aetna, my ICSI wouldn’t be approved and that single treatment would cost us $1,500.

About environment:
Their new office is nice, close to Subway. Seems they are having more patients these days. Smart choice, guys. Good luck to everyone!

– Lila G.

Save

Save

FIPQ

babyinhat

 

She is great. We feel like we are in good hands. While this road is not without bumps it helps to much to have great communication and follow up. Dr. Luk makes you feel like you are working as a team all together. She is very positive and encouraging. She gets to know you as a person not just as a body. One nurse spent 2 hours with us reviewing how to do the injections. They are very responsive via email and always answer your questions. It is a lovely atmosphere…it feels patient centered and the space is beautiful. They do not seem too busy or crowded which is reassuring. It’s great to have only 2 doctors so you can know them both and be more comfortable. The lab seems well run and very clean.

– Verified Fertility IQ Patient

Save

Save

Save

FIQP

babiesinwhite

Dr. Nejat is a brilliant and caring doctor. Being a naturally skeptical person, I always had a lot of doubts about his recommendations but he was proven right every single time. Over time this built trust and respect.  He listened to my concerns and questions and always addressed them. Even when we disagreed, I always felt respected. He is a wonderful doctor and human being. He suggested for us 3 IUIs followed by IVF. He was confident that we would be pregnant with IUI but we needed IVF. He used an antagonist protocol with us since I have an above average AMH, but no PCOS. It turned out to be perfect since we got a healthy retrieval of 16 eggs and 8 blastocysts, which for my age of 35 is pretty decent. We transferred two and are 3 months pregnant with a singleton. [The nursing staff] were great. Punctual with instructions and lab results. Young and cheerful. I will absolutely go to him for a second child!

-Fertility IQ Verified Patient

Save

Save

MB

hands holding tree copy copy
I don’t have enough kind words for Dr. Luk and Neway. It was a little rough initially. I will attribute that to the practice going through some growing pains. However, Dr. Luk was always attentive and available and made my wife and I feel like we were her only patients. The staff provided us with adequate service and finance options, and even if we were not successful in our fertility attempts I would recommend Neway to anyone looking for individual care through their fertility journey.
– Mario B. – Google Review

ENE

babyholdingmomsfinger

“Because of Dr. Luk and Dr. Nejat we have a month old baby! The Staff is amazing. They were very attentive and available all the time. I used to go to Midtown location.”

Esra N. – Facebook Review